FAQ · Platform

XAEL-AI is a robotics company focused on real-world commercial applications and operations with intelligent robots at its core. Its foundational capabilities include AI intelligence, data algorithms, and robotic applications. The mission is to bring robots into genuine business scenarios, creating deployable, usable, and sustainable operations. XAEL-AI currently has a presence in Malaysia, China, Thailand, and Singapore. Based on different merchants, scenarios, and needs, it provides customizable robotic solutions of various types and functions. It is not just a device seller, but a company that embeds robots into markets, scenarios, and actual business operations.

XAEL-AI makes money through the application and operation of robots in real commercial scenarios. For example, robots are deployed in malls, parks, exhibitions, and stores to perform patrols, guided tours, consulting, customer service, advertising, data collection, etc. Enterprises pay service fees according to contracts. The profit logic is: Service fees paid by enterprises – actual costs (robot procurement, deployment, maintenance, operation, etc.) = operating profit. What XAEL-AI earns is the operating profit generated after robots truly enter the market and work continuously.

Robotics is a capital-intensive, slow-deployment industry that requires continuous expansion. Relying solely on the company's own funds would be slow. The core purposes of launching the online platform are: First, to accelerate expansion – faster deployment of robots, entering more scenarios, and securing more orders. Second, to amplify economies of scale – more robots mean stronger brand presence and lower per-unit maintenance costs. The platform enables XAEL-AI to expand faster, achieve larger scale, and operate more steadily.

Participating in XAEL-AI is not about depositing money for fixed returns; it is about participating in the expansion of the robotics business and sharing the operational results generated by business growth according to the rules. You are not a bystander but a participant in the expansion process. The platform allocates resources to robot deployment, scenario expansion, and operational system construction. What participants receive is not a static number but a share of the operational results linked to business growth. Your role is closer to that of a business participant.

Earnings come from the net operating income generated by robots working in real-world markets. The logic chain: participants join → the platform invests resources into robotics business expansion → robots enter more real scenarios → enterprises pay for actual usage → the platform deducts costs (procurement, deployment, maintenance, operation, etc.) → net operating income is formed → distribution follows the rules. These earnings are the operating results created by robots delivering value in commercial scenarios.

Funds are primarily allocated to three areas:
1) Robot procurement and deployment (equipment purchase, modification, system commissioning, scenario implementation).
2) Operational system construction and maintenance (site costs, personnel, remote monitoring, troubleshooting, insurance, etc.).
3) Market expansion and order acquisition (establishing new locations, onboarding corporate partners, expanding application scenarios, signing more contracts). All these resources go into real business activities, helping XAEL-AI roll out robots, build markets, and secure orders.

The US market offers three key characteristics: Large market size with abundant commercial scenarios; stronger corporate willingness and ability to pay, making robots more likely to be adopted as operational tools; higher labor and operating costs, driving demand for efficient alternatives. Therefore, the US is more suitable for integrating robots into commercial environments to generate real orders and long-term business.

The ultimate goal is to accelerate the entry of robots into the US market, following this path: faster robot deployment → increased real-world cases and market exposure → boosted enterprise demand → scaled orders. Ultimately, XAEL-AI aims to establish a robotics business network with real deployment scenarios, enterprise clients, recurring orders, and stable operational capabilities in the US, making it one of the company's core growth markets.

The daily basic earnings claim time is 9 PM Eastern Time. Please log in to Bonchat, go to the XAEL-AI Main Group, receive the daily passphrase, enter it on the platform to activate that day's earnings. This is the essential daily operation to ensure you receive the day's net operating income distribution.

Daily earnings passphrase claim illustration

Withdrawals are done via blockchain wallet (USDT), not bank channels. On the platform's Assets page, select Withdraw, enter the amount and your USDT wallet address, then confirm to initiate. It is recommended to test with a small amount first. If you have any questions, please contact Mentor Toby for one-on-one guidance.

Withdrawal steps illustration (withdrawal interface guide)

Log in to the platform, go to the "Invite" or "My Team" section to obtain your exclusive invitation code. When a friend registers using your invitation code, the system automatically binds them to your team – no additional action required. When the platform distributes earnings, team rewards are granted based on this binding relationship.

If you forget to activate your earnings, please contact your mentor immediately and explain the reason. The mentor will help minimize the impact. If the inability to claim earnings is due to platform or company reasons, we will provide uniform compensation – this is our basic guarantee and commitment.

First, check your internet connection and ensure your account and password are correct. If the problem persists, contact your mentor immediately and describe the situation. The mentor will help diagnose the issue and restore access as soon as possible.

The core value of KYC verification: Prevents unauthorized account access and illegal operations, stops others from withdrawing funds without your consent, and ensures all actions are authorized by you. It binds the account to you personally. After completing KYC, you can withdraw funds and use all functions normally. The verification process is automated with manual review, and approval is usually fast.

KYC identity verification illustration

For any operational questions, feel free to contact your mentor team. We will provide one-on-one guidance to ensure you participate smoothly in the robotics business expansion. Meanwhile, KYC verification is system-automated with manual review; once approved, all functions are unlocked. The platform always adheres to the principles of compliance, transparency, and shared growth.